Policies
Satisfaction Guarantee
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
In-Store Pickup
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one to three business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. Please do not show up without prior notification from us.
If you need an item right away, please call us to confirm that the product is available before heading over to our store for pick-up. If it's an item that doesn't need assembly and we can pull it from the shelf, we can have it ready for you that day.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account. None of our employees can see your credit card or payment details, because it is encrypted.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Returns
If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or were received defective. Merchandise returned that appears used may be subject to a restocking fee.
You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrectly sent merchandise. Otherwise, buyer is responsible for shipping fees on returns. We're not a large business like Amazon or big box stores, so we cannot absorb extra costs like shipping returns. Merchandise returned that appears used will be subject to a restocking fee as we can no longer sell it as a new item.
NO RETURNS on bicycles and tricycles (electric and non electric) that were shipped unless they were damaged during shipping and proof of this damage is required. If picked-up in our store, bikes/trikes (electric and non electric) can be returned or exchanged within 30 days of purchase. The electric bikes must have under 100 miles on the odometer and be in new condition. If returning for a refund there will be up to a $200 restocking fee. If exchanging for another bike or trike in our shop, there is no fee.
Labor fees, such as custom wheel builds or other services, such as tune-ups, repairs, are non-refundable.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!